Walking the Controversial Line: When Bold Moves Boost Engagement, But Cross It and Lose Everything
In the fast-moving world of social media, being controversial is no longer a tactic to avoid—it’s often a strategy embraced to drive engagement, build a unique brand voice, and spark discussions. Bold opinions, provocative campaigns, and edgy content all have the power to capture attention in an increasingly crowded digital space. But what happens when controversy crosses the line? In today’s climate, one misstep can turn engagement into backlash, and the line between what’s acceptable and what’s offensive has never been more blurred—or more quickly shifting.
The Allure of Controversy
Brands and public figures have long known that playing it safe can lead to obscurity. A carefully curated, neutral message may keep you out of hot water, but it won’t get people talking. The allure of controversy is that it demands attention—it cuts through the noise, provokes conversation, and even garners media coverage.
Take iconic campaigns like Nike’s partnership with Colin Kaepernick. The brand took a firm stance, knowing full well it would alienate a portion of its audience. Yet, despite the outrage in certain quarters, Nike saw a surge in sales and brand loyalty from a demographic that valued their bold move.
In times past, businesses might have avoided controversy at all costs, but today, brands are willing to be divisive. Engagement is, after all, the currency of social media, and controversy—when handled correctly—can keep a brand in the spotlight.
The Thin Line Between Engagement and Alienation
However, the danger lies in how quickly a conversation can turn. What may start as a bold, attention-grabbing move can swiftly spiral out of control, especially in an era where social media users are hyper-aware of issues around race, gender, and inclusivity.
A comment or campaign that unintentionally crosses the line into offensiveness can lead to lasting reputational damage. This isn’t just a risk for brands—public figures have experienced it too, from high-profile celebrities to influencers with niche followings. The backlash can be swift and brutal, and once your reputation is tarnished online, it’s notoriously difficult to recover.
The challenge lies in the fact that the line between what’s controversial and what’s offensive is constantly shifting, and often varies greatly depending on geography, culture, and context.
The Changing Times: What’s Offensive Today vs. Yesterday
What makes managing controversy so difficult today is the rapid evolution of language, culture, and societal standards. Words and expressions that were once universally accepted or even considered respectful can now trigger negative reactions. Meanwhile, terms that were offensive decades ago have been reclaimed or normalized in everyday conversation. What’s acceptable today could be taboo tomorrow, and vice versa.
Below is a mini dictionary showing how certain words have shifted in meaning over time, highlighting the complexity of navigating language in a global social media landscape:
Words That Were Once Offensive But Are Now Being Reclaimed (In Some Contexts)
Queer: Once a derogatory slur against LGBTQ+ individuals, 'queer' is being reclaimed by parts of the LGBTQ+ community as a positive, inclusive term. However, it remains controversial in many places, especially in the UK and USA, where it still carries a strong negative connotation for many. Its usage requires careful consideration, depending on the audience.
Diva: Historically used to describe a talented but demanding woman, 'diva' still carries negative connotations of being difficult or egotistical. While a small number of people are attempting to reclaim the word as a symbol of confidence and control, it’s still largely seen as pejorative in most contexts.
Witch: Once associated with dark, malevolent forces, 'witch' has been reclaimed by some feminists and spiritual movements as a symbol of female empowerment and mysticism. However, it’s still viewed negatively by many, particularly in more conservative communities.
Feminist: Although this term simply means advocating for gender equality, it was often weaponized to label people as radical or extreme. Today, it’s embraced by many, though certain groups still resist the label or use it negatively, depending on cultural context.
Words That Were Once Accepted But Are Now Offensive (Varying by Culture)
Gypsy: A term that was once commonly used to describe the Romani people, it is now considered a slur due to its association with negative stereotypes and discrimination. In some parts of the world, the word is still used casually, but it’s increasingly viewed as offensive in the UK, USA, and parts of Europe.
Oriental: Previously used to describe people from East Asia, 'oriental' is now widely regarded as outdated and offensive, especially in Western countries. It carries colonial overtones and is seen as 'othering' the people it describes.
Eskimo: Once used to describe Indigenous peoples of the Arctic, this term is now considered derogatory. The preferred terms are 'Inuit' or 'Yupik,' depending on the specific group, and the use of 'Eskimo' is now offensive in most modern contexts.
Crazy: While still commonly used in casual conversation, 'crazy' is increasingly problematic, especially when discussing mental health. Using it to describe someone trivializes real mental health issues, and there’s a growing movement to stop using it entirely in sensitive contexts.
Cultural Differences: One Country’s Norm, Another’s Taboo
What’s also crucial to consider is how these terms, and others, can have vastly different meanings depending on the country. For instance, in the UK, the term 'fag' is slang for a cigarette, while in the US, it’s an offensive slur. Similarly, 'pants' in the UK refers to underwear, whereas in the US, it simply means trousers.
Brands and public figures that operate globally need to be especially careful, ensuring they aren’t inadvertently crossing lines in one region while staying safe in another. The same post that’s praised in one country could lead to backlash in another, and with social media transcending borders, it’s crucial to be aware of these distinctions.
Managing Controversy: When to Push, and When to Pull Back
So, how can a brand or public figure navigate this constantly shifting landscape without falling foul of the backlash? The key lies in strategic, thoughtful risk management.
Understand your audience: Know who you're speaking to and what their values are. Some demographics will appreciate bold, controversial takes, while others may be more conservative or sensitive to certain issues.
Do your research: Before posting or launching a campaign, make sure you're aware of the cultural sensitivities around your language and messaging, especially if you're targeting a global audience.
Be prepared for backlash: If you're going to take a controversial stance, ensure that you’re ready to handle the fallout. Have a crisis communications plan in place for when things go wrong, because they sometimes will.
Apologize when necessary: If your message crosses the line, be quick and sincere in your response. Acknowledge mistakes, and where appropriate, educate your audience on how you plan to do better.